Frequently Asked Questions
Updated November 2, 2026
This custom shirt FAQ covers ordering, photos, sizing, shipping and returns. In short: upload a clear photo, pick a Comfort Colors garment, and expect about 4–8 business days from order to door. A misprint or a wrong item, reported with a photo inside 15 days of delivery, is replaced or refunded.

How do I order and personalize a shirt?
How does ordering a personalized shirt work?
Open any design and work down the product page. Choose the product type and size, pick a shirt color (plus a design color on bootleg designs), upload your photo(s), type your name or text in the boxes, then check out. Your photo replaces the sample shown on the listing.
What’s the difference between your two design styles?
Vintage photo tees tone your picture black and white and place it under a tall headline in white or antique gold. Bootleg rap tees build a 90s-style collage of faces or pets with chrome, metallic lettering. Our bootleg rap tee explainer shows the style in detail.
How many design colors does a bootleg tee have?
You get up to 15 design colorways on every bootleg design. You choose one on the product page, separately from the color of the shirt itself, so the lettering and the garment can contrast or match.
Who checks the spelling on my custom text?
You do. We print the text you type into the boxes, so read names, dates and capitalization carefully before you pay. If you notice an error after ordering, email [email protected] with your order number right away.
Which photos work on a custom photo shirt?
What makes a photo print well?
Pick one that is clear, well lit and front facing, with nobody’s head or a pet’s ears cropped off at the edge. More resolution means a sharper print. Our photo guidelines include examples of what to avoid.
Is a phone picture good enough?
Yes, phone photos work. Upload the original file rather than a screenshot or a picture forwarded through a messaging app, since those are often shrunk and lose detail.
Can I put several people or pets on one shirt?
Bootleg rap designs are built as collages of several faces or pet photos. Each product page shows the upload boxes that design takes, so you can see how many photos it needs before ordering.
Are there rules for photos of children?
Yes. Use a head-and-shoulders or waist-up picture of the child in everyday clothes. We don’t accept swimwear, bath or leotard photos of kids.
What happens to the photo I upload?
We use it only to fulfill your order and share it with our print partner for production. The privacy policy explains how uploads are stored and protected.
Are Comfort Colors shirts true to size?
What brand of shirts do you print on?
All of our garments are Comfort Colors: the 1717 tee, the 1566 crewneck sweatshirt, the 1567 hoodie and the 9018 youth tee for kids designs.
How do the tees and sweatshirts fit?
The 1717 tee has a relaxed unisex fit. For the 1566 crewneck and 1567 hoodie, order your true size for a relaxed look, or go up one or two sizes if you want it oversized. Measurements are on the size guide.
Which sizes can I order?
You can order tees in S–4XL, crewnecks in S–3XL and hoodies in S–2XL. Youth tees come in Youth XS–XL.
Do you make toddler shirts or baby bodysuits?
Not yet. Toddler tees and baby bodysuits are coming soon. For now, kids designs are printed on the heavyweight Comfort Colors 9018 youth tee.
How is the design printed?
We use DTF or DTG printing depending on the garment, and every order is printed in the USA.
How long does a custom shirt take to ship?
How long is production?
Your shirt is printed within 1–3 business days. USPS then delivers in 3–5 business days, so most buyers should plan on about 4–8 business days overall. We can’t guarantee a specific delivery date.
What does shipping cost?
A single item ships for $5.99. Orders of two or more items, or $75 and up, get free US shipping.
When should I order for Christmas 2026?
Place your order by December 5, 2026 for Christmas delivery in the US. Ordering earlier leaves more room if a package is slow in transit. See our shipping page for the full timeline.
Do you ship outside the United States?
No. We ship to US addresses only at the moment.
How can I follow my package?
Once your order ships, you’ll get an email with a USPS tracking number. The order tracking page explains each status you might see.
Can I return a personalized shirt?
My shirt arrived misprinted or not as ordered. What now?
Email a photo of the problem with your order number within 15 days of delivery. If the print is wrong or the item doesn’t match your order, we’ll send a free replacement or refund you.
Can I exchange a shirt that doesn’t fit?
No. Every piece is made to order with your photo, so we can’t take back a size or color you picked, a change of mind, a typo in text you typed or a low-quality photo. We only fix our own mistakes. Check the size guide first, and see the returns policy.
What content won’t you print?
Why would my order be canceled?
We don’t print public figures such as celebrities, rappers or athletes, and we don’t print logos, brand names, team or league marks, or cartoon and movie characters. Orders containing that kind of content are canceled and refunded in full.
Can I use a photo someone else took?
Only if you have permission. Send photos you own or have the right to use, like family pictures or shots a friend has said you can print. Images pulled from the internet usually don’t qualify.
Didn’t find your answer?
Send us your question with your order number, if you have one, and we’ll get back to you.
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