Returns & Replacements
Updated November 3, 2026
Every shirt is printed to order, so we can’t take returns for a change of mind or a size or color you chose. When the mistake is ours, such as a misprint or the wrong item, send a photo within 15 days of delivery and we replace it free or refund you.
Why personalized items work differently
Nothing here sits on a warehouse shelf. Your shirt is printed only after you order it, with your photo and your words, so it can’t be resold to someone else. That’s why our returns policy covers problems on our side rather than general returns.
When the mistake is ours, we fix it
If we got your order wrong, you get a free replacement or a refund. These two situations qualify:
- A misprint. The print is smeared, blurry, crooked or cut off, or the words differ from what you typed.
- Not what you ordered. The design, garment, size or color doesn’t match your order confirmation.
Photograph the problem and report it no later than 15 days after your package arrives. We compare the picture with your order, and once that’s confirmed you receive a replacement or a refund.
When we can’t take it back
We print exactly what you picked and uploaded, so a shirt that matches your order is not returned, exchanged or refunded. That includes:
- A size or color you selected that turns out not to suit you
- A change of mind, or a design you decide you don’t like after it arrives
- A spelling mistake or wrong date in text you typed yourself
- A photo that was dark, low-resolution, blurry or cropped when you uploaded it, because the picture is printed as sent
- An incomplete or incorrect shipping address entered at checkout
Read over the order summary and your text before you pay, since that is exactly what goes to print. For sizing, compare your measurements with our size guide. Tees have a relaxed unisex fit, and crewnecks and hoodies run true to size for a relaxed look, with one or two sizes up for an oversized feel.
How to request a replacement or refund
- Take photosPhotograph the problem clearly in good light, showing the full print up close.
- Email usSend the photos to [email protected] with your order number in the subject line, and a note on what doesn’t match.
- Stay within 15 daysYour request needs to reach us within 15 days of the delivery date shown in tracking.
- Get it sortedWe review your photos and arrange a free replacement or a refund.
Canceled orders
If an order includes content we can’t print, like a celebrity’s photo, a logo or a cartoon character, the order is canceled and you get your money back in full. The photo guidelines explain what is allowed.
More help
Questions about delivery times or a package that never showed up are answered on the shipping page. For anything else, including a request that doesn’t fit neatly into the categories above, reach us through the contact page.