Order status

Track Your Order

Quick answer

To track your order, use the USPS tracking number we email once your shirt ships. Printing takes 1–3 business days, so the email arrives after that. You can also enter your order number and billing email below to check where your order stands.

Parcel and tracking pin illustrate a custom photo shirt order.

How order tracking works

Right after checkout you get an order confirmation. Your shirt then goes into production. When it’s packed and handed to USPS, a second email arrives with your tracking number, and transit usually takes 3–5 business days from there.

What each status means

StatusWhat it means
ProcessingPayment went through and your item is being printed.
Shipped / CompletedThe package has left production and your tracking email is on its way.
Label created (USPS)A shipping label exists, but USPS hasn’t scanned the package yet. This can last a day or so.
In transit (USPS)The package is moving through the USPS network toward you.
Out for delivery / Delivered (USPS)Your carrier has it today, or it has been dropped off.

When should you contact us?

  • No shipping email a few business days after ordering, even after checking spam
  • Tracking that hasn’t updated for several business days
  • A package marked delivered that you can’t find after checking with neighbors and your mailbox
  • A print that looks wrong or an item that differs from your order; include a photo, and see our returns policy

Write to us through the contact page with your order number. Delivery times and costs are on the shipping page.